Course Information
Our SITHFAB021 RSA training in Melbourne provides the essential knowledge and certification to responsibly sell, serve, or supply alcohol. This face-to-face course is critical for anyone seeking bar work or a career in hospitality, covering responsible practices for all settings where alcohol is handled, including on-site product tastings.
This training increases your confidence and equips you to meet the legal requirements for serving or selling alcohol.
This course is suitable for:
- Food and beverage attendants
- Packaged liquor salespersons (in-person, phone, or online)
- Winery, brewery, and distillery cellar door staff
- Delivery services
- Supplier sales representatives
- Security staff monitoring customer behaviour
- Licensees responsible for RSA management
Key Learning Outcomes
In this course, you will learn the essential skills for serving alcohol responsibly, including:
Legal & Professional Responsibilities
- Public interest reasons for implementing RSA practices
- Key provisions of relevant liquor laws and regulations
- Understanding legal drink-driving limits and house policies
- How to source information on laws and codes of practice
Practical Service Skills
- How to assess intoxication and identify customers to whom service should be refused
- Effective communication methods for refusing service
- Strategies for harm minimisation and providing assistance
- Defining a standard drink and understanding acceptable measures
This training ensures you can provide your customers with a responsible alcohol experience.
These skills are applicable in bars, restaurants, cafes, clubs, hotels, licensed attractions, functions, exhibitions, conferences, aged care facilities, hospitals, defence forces, in-flight and other transport services, and community settings, and assist in meeting workplace safety compliance.
Course Details & Requirements
Award Issued:
Students who successfully complete both the theoretical and practical assessment components of this nationally recognised training will be awarded the statement of attainment for:
- SITHFAB021 - Provide responsible service of alcohol
RSA Certificate of Completion
In Victoria, you need an RSA Certificate of Completion to work in many licensed venues. To receive your RSA Certificate of Completion, you must complete the following:
- An LCV approved RSA course (this course)
- The LCV online course - Sexual Harassment and Assault: Recognise, Prevent and Respond
When you have completed your LCV approved Nationally Accredited course with 1SDO Training, we will upload your completion details to Liquor Control Victoria (LCV) within 7 Days
Your Nationally Recognised Statement of Attainment will be available in your 1SDO Training portal.
LCV will then send you an email, with your certificate number and details to log in to complete your additional online module on Sexual Harassment and Assault.
When you have completed your online module, you can then download your Liquor Control Victoria (LCV) RSA Certificate of Completion which you can present to your employer.
For ALL enquiries regarding your LCV certificate or LCV portal login issues, email contact@liquor.vic.gov.au including your full name, date of birth, date you completed the original course (on your 1SDO Training Statement of Attainment) and name of the training organisation (1SDO Training). Or you can call LCV on 1300 182 457
NOTE: As of 1 December 2025, you will ONLY be able to obtain your RSA Certificate of Completion from the Liquor Control Victoria online portal
RSA Refresher course
You need to complete an RSA Refresher course every 3 years to keep your certificate current. The refresher course is free and takes about 90 minutes to complete and is available online Liquor Control Victoria online portal
To access the course, you'll need your original RSA certificate number. It's on the bottom right of your blue RSA Certificate of Completion, or top right if your certificate was issued before 31 January 2023.
If you have lost your certificate, email contact@liquor.vic.gov.au including your full name, date of birth, date you completed the original course (on your 1SDO Training Statement of Attainment) and name of the training organisation (1SDO Training). They will verify your details and provide you the number by return email. Or you can call LCV on 1300 182 457
After you have completed the online LCV refresher course and the online LCV Sexual Harassment and Assault course, you can download and print your new certificate. Give a copy of this to your employer.
If you have not worked in the industry in the previous three years or you would prefer to do the refresher training face to face you can re-do the face to face course via the enrol button below.
For more information on Victorian RSA certificate requirements, visit Liquor Control Victoria website.
Course Delivery:
This course is delivered face-to-face at our Cheltenham Training Centre (accessible from Melbourne CBD and Bayside suburbs).
- Location: Unit 2, 38 Christensen Street, Cheltenham VIC 3192 (Free parking available).
- Classroom learning and assessment session: Approximately 6 hours.
- Course Enrolment Window: All items must be completed on the day of training.
- Assessments: Submitted through our online learning portal.
- Learning Materials: Provided via our online learning portal.
- Student Handbook: Click here to read.
- Special Requirements:
- Please wear comfortable clothing suitable for the activities.
Prerequisite Units:
- You will be required to complete a Language, Literacy, Numeracy and Digital (LLND) Assessment as part of your enrolment process
- There are no additional prerequisite units
Learner Requirements
To complete this course, you will need:
- A computer or laptop with internet access.
- A web browser (like Google Chrome or Microsoft Edge).
- A valid personal email address (shared addresses are not allowed). If you don't have one, consider creating a free Gmail account here.
- Access to:
- A digital camera or phone with camera facilities
- A webcam or phone with video/audio facilities
All Registered Training Organisations are required, as a mandatory part of your enrolment process, to assess your language, literacy, numeracy, and digital literacy (LLND) skills.
We administer these tests online to verify if you have the necessary skills to complete this course. If you successfully complete these tests, you will be automatically allowed to complete your enrolment and pay for your course.
If your LLND level does not meet the requirements for the course, we will contact you to discuss the steps forward depending on the level assessed. This may include additional pre-learning material or a referral to a specialist LLND service.
This course has been assessed as requiring the following LLND skill levels, which are defined by the frameworks linked below:
| Skill Area | Required Level |
|---|---|
| Learning | Level 2 |
| Reading | Level 2 |
| Writing | Level 2 |
| Oral Communication | Level 2 |
| Numeracy | Level 2 |
| Digital | Level 1 |
For more information on how these levels are defined, please see the official documents:
This course uses an online assessment, if you are not sure about your digital skill level you can use the quick, free Digital Literacy Self-Assessment before you make your decision to enrol.
Why Choose 1SDO Training?
At 1SDO, we are dedicated to providing high-quality training and assessment. For most courses we offer a blended learning approach that combines the convenience and flexibility of online learning with the benefits of face-to-face reinforcement and practical experience. This allows you to learn at your own pace while still receiving valuable hands-on training and expert guidance from our experienced trainers.
We take pride in delivering ASQA Nationally accredited training courses in a friendly and accessible learning environment. This is supported by our average student rating of 4.9/5.0 across all of our feedback. We understand that every learner is unique, and we are committed to providing personalised support to help you achieve your learning goals and meet the required standards in your chosen course.
Our trainers are fully qualified, approachable, and possess a diverse range of industry experience. They are passionate about adult education and strive to help you feel confident in applying the skills you learn to real-world situations.
Course Cost & Enrolment
The cost to get your RSA certificate is $65.00. This single fee covers your complete training and the nationally recognised Statement of Attainment. Enrol today to secure your spot in our RSA course in Melbourne.
Please note: All payments must be made before your certificate can be issued.