1SDO Training

HLT21020 Certificate II in Medical Service First Response

First Responder


Course Information

This course covers the requirements for a medical first response worker or volunteer who provides initial care to patients. Typically these people provide basic first aid and emergency responses in the pre-hospital/out-of hospital environment.

It is suitable for those wanting to work, or already working as an emergency first responder.

Knowledge and Skills developed

  • Infection Control
  • Anatomy, Physiology and Medical Terminology
  • Advanced First Aid Practices
  • Advanced Resuscitation Including Oxygen Delivery and Advanced Airways
  • Working with other people and diverse groups
  • Work Health and Safety Requirements

Units of Competency

(9 Units - 5 Core and 4 Electives)


  • CHCDIV001 Work with diverse people
  • HLTAID011 Provide first aid
  • HLTINF006 Apply basic principles and practices of infection prevention and control
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment


  • HLTAID014 Provide advanced first aid
  • HLTAID015 Provide advanced resuscitation and oxygen therapy
  • HLTAAP001 Recognise healthy body systems
  • PUAEME008 Provide pain management

The Australian Resusitation Council advises that you should update your first aid every 3 year to maintain currency, they also advise that the CPR and Advanced Resuscitation components of this course be updated every 12 months.

Award issued:

Students who successfully complete both the theoretical and practical assessment components of this nationally recognised training will be awarded the qualification:

  • HLT21020 - Certificate II in Medical Service First Response

Course Information

This course is delivered by Mixed Mode:

  • Completion of self paced online learning which can take upto 6 months (time taken varies depending on student committment)
  • Completion of a face to face two day practical assessment session.

Prerequisites: None

  • All assessments are submitted via our online learning portal.
  • All learning material for this unit is provided via our online learning portal.
  • All equipment is provided for the practical assessments.
  • For further information regarding the terms and conditions of your enrolment please click here to read the student handbook
  • Learner Requirements

    You will require access to a computer or laptop and an internet connection to complete this course.

    You must also be able to use a web browser(such as Google Chrome or Microsoft Edge) and have your own valid email address. Shared emails addresses are not permitted, if you do not have your own email we suggest you create a Gmail address here

    A learner undertaking this course will require a specific skill level in Language, Literacy, Numeracy and Digital Literacy.

    The course has been assessed as requiring the following Australian Core Skills Framework levels:

    • Learning - Level 3
    • Reading - Level 3
    • Writing - Level 3
    • Oral Communication - Level 3
    • Numeracy - Level 3

    For further information regarding these levels click here or discuss the requirements to complete the course please contact our LLN officer via our contact page or via telephone on (03) 9017 5590.

    Note: - You will be required to complete a Language, Literacy and Numaracy assessment prior to be enrolment acceptance

    Cost: $995.00